【www.hnszbcy.com--道歉信】

道歉，汉语词语，拼音dàoqiàn，意思是为不适当或有危害的言行承认不是的主要方式，承认使人委屈或对人无礼，同时表示遗憾，给予补偿，以礼节或者行动征得对方的理解和原谅。下面是小编为大家整理的酒店英文客人道歉信范文(精选四篇)，欢迎大家借鉴与参考，希望对大家有所帮助。

酒店英文客人道歉信1

尊敬的宾客：

欢迎您光临本酒店，酒店对此表示十分的`感谢。由于酒店新近开业，在各项服务及装修中有不足之处望您多给予谅解，由此对您带来不便，向您表示最诚挚的歉意。

您给予我们的意见：

我们深谙以客为尊的品牌理念，也正是您的评论，让我们看到了服务质量上的疏漏，再次谢谢您的意见，我们也会在将来的管理培训中提高并加强相应的业务流程。

衷心期待着您的再次莅临。

祝您及家人：

身体健康

万事如意

此致

敬礼!

道歉人：***-x

时间：***-***年***月***日

酒店英文客人道歉信2

November 03,

Mr. Shen Nan Ping

Flat 20F, Block 1

Robinson Heights

8 Robinson Road

Hong Kong

Dear Mr. Shen

We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.

We have made a full investigation into matter and regret to say that it was our staff"s mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.

Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.

Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.

Your sincerely

Alfred Zhuang

Front Office Manager

酒店英文客人道歉信3

Dear Mr. Shu

I would like to thank you for choosing the China World Hotel for your recently stay.

On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper.

during your stay with us on 01- 08th Nov.

As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.

My apologize once again and thank you for taking time to bring this matter to our attention.

We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.

Should you have any inquiries, please feel free to contact me.

Kind and best regards.

Alfred Zhuang

Front Office Manager.

Letter 4 ( Complain about service Attitude )

Dear Mr. Li

It has been brought to my attention that upon checking in at China World Hotel on Jun 2,

Your experience was one of difficulty.

I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.

Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.

Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.

Sincerely,

Alfred Zhuang

Front Office Manager

酒店英文客人道歉信4

尊敬的孙女士：

您好!

首先十分感谢您入住中信井冈山会议中心酒店，同时我们也对5月10日早上发生的事情感到万分地抱歉!此次的问题，我们酒店很重视，酒店总经理与相关部门和当事的员工进行了谈话，要求培训到位。在此因为我们工作的失误给您带来的不便向您郑重地致以深切的歉意!由于本酒店员工沟通不到位，使您有了非常不愉快的入住经历，我诚恳地希望您相信，我们绝对不允许员工如此对待像您这样尊贵的客人。当然，我们也希望在您方便的时候，再次入住我们酒店，我非常希望能当面对您表达歉意。

祝您身体健康!万事如意!

前厅部

20***年5月10日

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